…”but, at Eastern, we make it our life’s work to disappoint you every day!”
Love this advert. First of all, Frank looks like he’s about to fight anyone who disagrees with him. Secondly, the only baggage handler in Miami isn’t doing anything apart from looking scared and hiding behind the column, and thirdly, there are no customers to disappoint. It’s an unfortunate fact that an image of Frank standing alone with no business or employees is like looking into a crystal ball at the ’80s.
I was reading a related anecdote from an Eastern customer who had lost baggage from this time. A couple of days later, there was a knock on their door in Phoenix, and Frank delivered the baggage himself, very apologetic. Along with this old story, I think Frank just had a thing for baggage handling.
Fun Fact: Lovell and Schirra got limitless free flights on Eastern. I bet Aldrin had to pay double for his.